Track My Order
We know you can't wait to get your hands on your new Braidhaus bag — and we don't blame you! Use the form below to track your order and get real-time delivery updates.
How to Track Your Order
- Check your confirmation email for your order number (it starts with #).
- Enter your order number and the email address used at checkout below.
- Click Track Order to see your delivery status.
Order Tracking
Please visit the link in your shipping confirmation email to track your order in real time via our delivery partner's portal.
If you haven't received a shipping confirmation email within 2–3 business days of placing your order, please check your spam folder or contact us.
Need Help?
Our team is here for you. If you have any questions about your order, delivery, or anything else, don't hesitate to reach out:
- 📧 Email us: support@braidhaus.com
- ⏰ Response time: Within 24 hours on business days
Delivery Timeframes
- Standard Delivery: 3–5 business days
- Express Delivery: 1–2 business days
- International Orders: 7–14 business days
Please note: Delivery times may vary during peak seasons and holidays.
Returns & Exchanges
Not happy with your order? We offer hassle-free returns within 30 days of delivery. Visit our About Us page to learn more about our commitment to quality, or contact us directly to arrange a return.
Thank you for shopping with Braidhaus — Crafted with care. Worn with confidence.